Refund & Cancellation Policy

At EVCARD.SHOP, we strive to provide high-quality digital business cards and a smooth customer experience. Please review our Refund & Cancellation Policy below:

1. Order Cancellations

You may cancel your order within 24 hours of purchase, provided the card has not been printed or shipped.
Once your custom NFC card goes into production, cancellations are not permitted.

📩 To request a cancellation, contact us at support@evcard.shop with your order number.

2. Refunds (If Applicable)

We offer refunds only under the following conditions:

You received a damaged, defective, or incorrect product.
The digital profile setup is not functioning properly and cannot be fixed.

🕒 Refund requests must be made within 5 days of receiving your product.

All refund claims must include photos or videos showing the issue.

3. Non-Refundable Items

Custom-designed or personalized NFC cards
Digital service subscriptions or one-time setup fees
Orders canceled after production has started

4. Exchange Policy

If you receive a defective or incorrect product, we will replace it at no extra cost.

Please contact us with your order number and supporting images/videos.

5. Contact Us

For any questions related to refunds, cancellations, or exchanges, please email:

📧 support@evcard.shop

📞+91 8446883203

📝 Note: Refunds, if approved, will be processed to your original payment method within 7–10 business days.